Every Employee is a Chief Experience Officer R-c7MMPwPjGJZTBSePTouQ2 a public works expert and

a public works expert and the presenter of one of our most popular recurring webinars on development review processes

Peak and Nathaniel Bradley

Based on the new 6th edition of ICMA’s bestselling Effective Supervisory Practices book

All sessions convey credits for maintaining the ICMA-CM credits

For more information about book purchases

Every Employee is a Chief Experience Officer R-c7MMPwPjGJZTBSePTouQ2 a public works expert andOurs has become an experience economy in which people have shifted from passive consumption to active participation. Great service and creating memorable experiences should not require heroic efforts by you, your employees, or your customers. One good or bad customer consumer service experience whether its online or in person can change the entire perception a customer holds about your organization. In this webinar, you will learn how to immediately